Frequently Asked Questions

Everything you need to know about your SABON experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We accept returns for unused and unopened products within 30 days of purchase. Please contact our customer service team to initiate a return and receive a prepaid shipping label.

Are your products tested on animals?

No, SABON is committed to cruelty-free beauty. We do not test our products or ingredients on animals at any stage of the production process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.

How should I store my SABON products?

To maintain the integrity of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring lids are tightly sealed after each use.